Simbase's approach to Security

Your Trust is Our Top Priority

Security isn’t just a feature. It’s fundamental to everything we do. We understand the responsibility that comes with powering mission-critical IoT deployments, which is why we embed security and privacy into every layer of our platform, from how we train our teams to how we design our infrastructure.

Internal security

We believe that secure systems begin with a secure organization. Every member of our team plays a role in protecting your data and your business.

Employee security training

Every Simbase employee receives regular training on security best practices, threat awareness, and data protection responsibilities. By fostering a security-first mindset across our teams, we reduce risk at the source.

Restricted access to cloud resources

Access to Simbase cloud resources is tightly restricted using a bastion host and secure VPN. All infrastructure access is logged, firewall-protected, and monitored to ensure only authorized users can access sensitive environments.

Data Protection Officer

Safeguarding your information is a commitment we uphold at every level. That’s why we’ve entrusted our Data Protection Officer with the crucial role of overseeing our compliance landscape. Our Data Protection Officer (DPO) is responsible for continuously monitoring and improving our compliance and privacy frameworks. This includes ensuring adherence to GDPR and other global data protection regulations.

Product Security

We take a proactive approach to securing every interaction across your connected devices and infrastructure.

Secure Two-way Communication with your Devices

Simbase supports OpenVPN and IPSec VPN configurations to create secure, encrypted tunnels between your devices and your network, preventing unauthorized interception or exposure.

Block API calls with IP Whitelisting

To prevent unauthorized API access, we offer IP whitelisting to ensure that only trusted endpoints can interact with your systems and data.

IMEI Lock for Theft Protection

Protect your SIMs from misuse. With IMEI lock enabled, a SIM card becomes unusable in any unauthorized device, preventing theft or tampering.

Prevent Online Attacks with Firewall & NAT Gateway Protection

Each SIM is protected behind a robust firewall and NAT gateway, reducing its exposure to online threats and minimizing attack surfaces.

Certifications

Simbase is ISO 27001 certified, the internationally recognized benchmark for information security management. This certification is the gold standard, demonstrating our commitment to managing risk, protecting customer data, and maintaining a secure operational framework.

Simbase’s Commitment to Data Privacy

Your data remains your property. We don’t sell user data, and we design every product with privacy in mind.

Data Processing
Agreement

Our DPA (Data Processing Agreement) is designed to meet strict GDPR requirements, providing clear terms on how customer data is processed, stored, and safeguarded.

Privacy by Design

At Simbase, we embed privacy into the DNA of our products. Your data is unequivocally yours. We never sell your user data and we always ensure your personal information remains just that: personal.

Privacy Policy

Our Privacy Policy is crafted with respect for and in adherence to GDPR guidelines. We’re committed to transparency, data minimization, and user control, upholding your rights with the highest standards of privacy protection.

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