Simbase's approach to Security
Your trust is our top priority.
We understand the weight of the responsibility you place in our hands when it comes to managing your customer data. That's why we're deeply committed to ensuring security and privacy are at the heart of everything we do, from our organizational practices to each stage of our product development.
With us, you can rest assured that safeguarding your data is not just a policy; it's our promise to you.
Internal security
We believe that the foundation of data security begins within our organisation and with our people. To give a clearer picture, let's walk through some of the measures we take to protect your data.
Restricted access to cloud resources
Simbase's cloud resources are accessed via Jumphosts with a tightly configured firewall, only allowing secure VPN access. This setup, paired with our bastion host strategy, ensures that your data is shielded behind multiple layers of security. Every access point is logged and regularly tested to uphold our unyielding commitment to your data's safety.
Employee security training
At Simbase, we see each member of our team as a guardian of your trust.
Understanding that security is a collective responsibility, we empower our employees with regular, in-depth training. This ensures that they stay vigilant and can spot potential security threats, keeping your data safe and sound.
Data Protection Officer
Safeguarding your information is a commitment we uphold at every level.
That’s why we’ve entrusted our Data Protection Officer with the crucial role of overseeing our compliance landscape. Their mission is to ensure that our data protection practices not only meet but exceed the required standards, keeping your data secure and your mind at ease.
Product security
We're dedicated to empowering you with the means for a secure IoT experience. Here are some of the measures we take to turn this commitment into reality.
Secure two-way communication with your devices
Setting up an OpenVPN tunnel or IPSec VPN creates a secure, private bridge between you and your IoT devices, ensuring every interaction is safe and sound from end to end.
IMEI lock theft protection
With our Theft Protection feature, your SIM cards are safeguarded through an IMEI lock, automatically disabling them if they are inserted into an unauthorized device. This ensures your SIMs remain secure and are only used in the devices you've specified.
Shield against online attacks
Every SIM card operates under the guard of a firewall and NAT gateway, providing a robust shield against online threats. This strategic defense ensures that your SIM cards are insulated from attacks, keeping your connections secure and your operations running smoothly.
Block API calls from unknown IPs
Our API whitelist function provides an added layer of security by permitting access exclusively to pre-approved IP addresses. This ensures that all API calls are recognized and trusted, fortifying your IoT deployment against unauthorized access.
Certifications
ISO27001 is the gold standard when it comes to information security management. It means that every bit and byte of your data is guarded like a treasure.
Simbase’s commitment to data privacy
Respecting your privacy isn't just a policy at Simbase, it's a promise. Here are a few initiatives we’re committed to.
Data Processing Agreement
Our Data Processing Agreement stands as a testament to our commitment to data protection, crafted to meet the stringent standards of the GDPR.
Privacy by Design
At Simbase, we embed privacy into the DNA of our products. Your data is unequivocally yours — we never sell your user data, ensuring your personal information remains just that: personal.
Privacy Policy
Our Privacy Policy is crafted with respect and adherence to GDPR guidelines, upholding your rights with the highest standard of privacy protection.