Subprocessors

Last updated: January 25, 2024

At Simbase, we utilize subprocessors as part of our commitment to providing exceptional services. Subprocessors are third-party service providers who handle certain aspects of our service delivery. They play a crucial role in ensuring our operations are efficient, secure, and meet our high standards.

Our use of subprocessors allows us to focus on our core competencies while leveraging specialized expertise. This approach ensures that every facet of our service offering, from data processing to customer support, is handled by experts. We carefully select these partners to enhance our services and provide you with the best experience possible.

1. Third-party subprocessors

Simbase makes use of the services of the following subprocessors:

• Amazon Web Services

  • Cloud hosting and data services.

  • Australia, Germany, Ireland, Sweden, United States.

• Customer.io

  • E-mail marketing services.

  • United States.

• GitBook

  • Internal communications.

  • United States.

• Google Analytics

  • Data analytics and processing.

  • United States.

• Hubspot

  • CRM.

  • United States.

• Microsoft Clarity

  • Behavioral analytics.

  • United States.

• Missive

  • Communication and support tool.

  • United States.

• Mollie

  • Payment processing.

  • The Netherlands.

• OpenAI, LLC

  • Artificial Intelligence enabled functionality.

  • United States.

• Slack

  • Internal communications.

  • United States.

• Stripe

  • Payment processing.

  • Ireland.

2. Simbase Affiliates

• Simbase EMEA

  • The Netherlands

For more information on our data handling practices, you are welcome to visit our security page or submit a support request for further assistance.