This page covers the practical details of paying Simbase: which cards and currencies are supported, how bank transfer works, and where minimums apply. For the step-by-step of adding balance for the first time, see Set up billing and add balance.
Your billing currency
When you create your account, you choose a billing currency. This currency applies to:
Your account balance
Every top-up
Every invoice
Usage-based deductions (data, SMS, public IPs, plan fees)
This choice is permanent. There's no way to switch currencies on an existing account, if you need a different currency, you'll need to create a new account.
Ways to pay
| Method | Best for | How it works |
|---|---|---|
Credit or debit card | One-off top-ups, small or new accounts | Charged instantly, balance updates immediately |
Invoice / bank transfer | Larger top-ups, finance-managed accounts | You receive payment details, balance updates once the transfer settles (typically 1-3 business days depending on your bank) |
Auto top-up | Production fleets, anyone who doesn't want to think about this | A saved card is charged automatically when your balance drops below a threshold you set, see Auto top-up |
Credit or debit card
Invoice / bank transfer
Auto top-up
Accepted cards
Simbase accepts major card brands, Visa, Mastercard, and American Express are supported across all billing currencies. Card payments are processed securely through the dashboard's payment provider, Simbase doesn't store full card numbers.
Bank transfer
For larger top-ups, or if your organisation pays by bank transfer you can generate your own Invoice.
Open Billing → Overview → Recharge by Invoice.
Add the amount, PO number, email address and other info you need reflected in your invoice.
Generate the invoice.
The Invoice shows the bank details and a reference number for your payment.
Once the transfer settles, your balance updates and an invoice is issued.
Use the reference number exactly as shown, it's how Simbase matches your payment to your account. If your balance doesn't update within a few business days of sending the transfer, contact support with your reference number.
Minimum top-up amounts
There's a minimum top-up amount, and it varies by currency and payment method. The dashboard shows the applicable minimum at the moment you select a method on the Add balance screen, so you don't need to memorise it in advance.
Receipts and invoices
Every top-up, regardless of method, generates one invoice. See Invoices for what's on it and how to download it.
Common questions
No. Card and bank transfer payments are processed in your account's billing currency. If you pay by bank transfer from an account in a different currency, your bank may apply its own conversion, check with your bank about any fees on their side.
Card top-ups are charged at face value, the amount you choose to top up is the amount added to your balance. (Your card issuer may apply its own foreign transaction fee if your card's currency differs from your billing currency.)
Bank transfers typically settle within 1-3 business days. If it's been longer, contact support with your reference number and transfer date.
Yes, you can use any supported method for any top-up, and switch between them freely. Auto top-up always uses a saved card.
There's no fixed maximum for bank transfer. Card top-ups may be limited by your card issuer's own transaction limits.
Related
Set up billing and add balance, the full first-time setup walkthrough
Auto top-up, top up automatically before you run out
Invoices, download a record of any top-up
Billable items, what your balance gets spent on
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