If running out of balance would interrupt something that matters (a production fleet, paying customers, a safety-critical device), auto-recharge keeps your balance from hitting zero without you having to watch it.
How it works
You set two numbers and one card:
Trigger, the balance level that starts a top-up. When your balance drops below this, Simbase automatically charges your card.
Amount, how much to add each time the trigger fires.
Card, which saved card gets charged.
Auto-recharge runs in the background. As long as the trigger and amount make sense for your usage, your balance never gets close to zero.
Set it up
Open the dashboard and Navigate to Billing → Overview. Ensure there's a Credit card on file. If there's none, please add one first.
Then click Enable Auto-recharge.
Configure the Trigger Amount — the balance level at which an automatic top-up will be initiated.
Set the Upper Threshold — the balance amount to which funds will be replenished.
Select the payment card to be charged. If you haven't added a card yet, add one under Payment Methods first.
Click Save to apply your changes.
Choosing a trigger and amount
There's no universal right answer, it depends on how fast your fleet uses balance. As a starting point:
Trigger should be comfortably above your account's low-balance alert threshold (the equivalent of 5 USD/EUR/GBP/AUD/CAD, see Set up billing), so auto-recharge fires before that alert would even be useful as a warning.
Amount should cover at least a few days to a week of typical usage, so you're not triggering top-ups constantly (each one generates its own invoice, see Invoices).
If you're not sure what your typical usage looks like yet, start with a conservative trigger and amount, then adjust after watching your balance for a couple of weeks.
You still get alerts
Auto-recharge doesn't replace the low-balance and empty-balance alerts described in Set up billing, you'll still get an email if your balance drops below $/€/£/$C/$A 5. Think of it as a safety net: the alert tells you something is happening, auto top-up means you usually won't need to act on it.
Edit or turn off auto-recharge
Open Billing → Auto-recharge.
Adjust the trigger, amount, or card, or toggle it off.
Save.
Turning off auto-recharge doesn't affect your existing balance, it just stops future automatic top-ups. You can still top up manually at any time from Billing → Add balance.
Common questions
Auto-recharge will fail to process, and your balance will continue to decrease as usual. You will still receive low-balance and empty-balance notifications, so make sure to update your card in Payment methods as soon as possible.
For added peace of mind, you can also add backup credit cards to your account.
You can add more credit cards on file and set one as the Primary card. If the charges on the Primary card fails, we will automatically attempt to charge the backup ones.
Yes, every time your balance dips under the bottom threhold, auto-recharge will kick in. If you're seeing very frequent top-ups, your amount is probably too small relative to your usage, increase it.
Yes, every auto-recharge is treated like any other top-up and gets its own invoice.
No, auto-recharge requires a saved card, since it has to run without manual action. Bank transfer top-ups always require you to initiate them.
Related
Set up billing and add balance, low-balance and empty-balance alerts
Payment methods, add or update a saved card
Invoices, every top-up (including auto-recharge) gets one
Balance and top-ups, view your balance and top-up history
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